Write to the officer
Name, phone, email, payment or booking ID, and what you want fixed.
Home · Legal · Grievance
A named officer. A date we must reply.
For payment, refund, data, and consumer complaints in any market we serve.
Last updated 20 September 2026
We acknowledge
We reply that we got it within 48 hours.
We close it
As soon as we can, and not later than one month from the day we receive it.
Grievance officer
Name / designation: Head of Trust, Someday LivingEmail: grievance@someday.livingHours: Monday–Friday, 09:00–18:00 ISTWrite: Grievance Officer, Someday Living — use the email above. A registered postal address appears on invoices for your market when issued.
How to raise a complaint
Write to the officer with your name, phone, email, payment ID or booking ID, and what you want us to fix. You may also use Contact. Payment-only issues can start at payments@someday.living — they come here if needed.
How long we take
We reply that we got it within 48 hours. We close the complaint as soon as we can, and not later than one month from the day we receive it, subject to applicable local consumer rules.
What we can decide
Refunds under the refund policy, booking errors, data requests under the privacy policy, and behaviour under the guidelines. We cannot decide a host’s other private business beyond the booking on someday.living.
If you are still not happy
You may use the consumer forum or dispute process that covers you in your country. These terms are governed as described in our terms.